LEYLI BEK'S INSPIRATIONS' TERMS AND CONDITIONS
Welcome to our website. In this section we described Terms and Conditions relating to the sale of products by Leyli Bek's Inspirations to you, which govern our relationship with you in relation to this website. If you continue to use this website you are agreeing to comply with, and be bound by, these Terms and Conditions of use. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Minors or people below 18 years old are not allowed to use this Website.
GOVERNING LAW AND JURISDICTION
These conditions shall be interpreted in accordance with the Law of England. Leyli Bek's Inspirations and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts.
OUR POLICY
The content of this website is for your general information and use only. It is subject to change without notice.
We undertake to supply you with the goods described on the pages of our web site or in our promotional materials (such as leaflets and brochures). We are to make sure all our descriptions, specification, colour and prices are correct. However, since a proportion of our goods are hand made using natural materials, some variation in colour (including due to the technical specifications of your monitor) and size is ineviatble and should therefore be allowed for.
All our prices and offers are subject to availability. We accept orders only on the basis that you have read our Terms and Conditions. Placing your order confirms that you have read and accepted these Terms and Conditions. Please note that your statutory rights under the current consumer protection laws are not affected.
When you place an order for a product on our web site, we will send you an e-mail confirmation of your order, including its details and ID. Please print this confirmation out and retain for your records. The order confirmation e-mail is not, however, an indication that a contract exists between Leyli Bek's Inspirations and you. Your order, which is essentially an offer to purchase our product(s), is accepted when we e-mail you with confirmation that your order has been dispatched.
Any product(s) on your order, which have not been confirmed in our dispatch e-mail, do not form part of the contract between Leyli Bek's Inspirations and you. This term has been included to protect Leyli Bek's Inspirations in the case that, despite our best efforts, a mistake in pricing goods occurs, the goods have been inadvertently under-priced, or a particular product cannot be supplied for some reason. In such cases, we will contact you to ensure that you are aware of the changes and agree with them, before processing your order.
CHANGES TO OUR POLICY
This Policy is subject to change without notice. Any changes will be published in this section of our website, with the date of the latest amendments showing at the bottom of this page. Policy changes will apply only to information collected beginning from the date of the change.
QUESTIONS AND CONCERNS
Leyli Bek's Inspirations are dedicated to your total satisfaction. If you have any questions or concerns about our Policy, or goods or services provided by this website, please do not hesitate to contact us by e-mail at leylibeksinspirations@gmail.com. We aim to respond to queries within 2 working days, however, this time may be longer at the busy periods, such as around Christmas and New Year.
PRICING AND AVAILABILITY
Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order we will inform you by e-mail if any products you order turn out to be unavailable. For temporary unavailable products you will be given, at our discretion, either of the following options:
. cancellation of your original order and placing a new order for the rest of the goods. Any amount that has been charged for the cancelled order will be returned to you using the same payment method,
. cancellation of your order with no further actions taken on either side. Any amount that has been charged for the cancelled order will be returned to you using the same payment method,
. suspending your order until the items that are temporarily out of stock become available again. This option is only available if the estimated dispatch time for your order does not exceed 5 working days. In this case, we will retain the amount that has been charged for the cancelled order, and will dispatch your entire order as soon as all the goods on your order list become available, and
. splitting your order into two, in which case we will first dispatch to you the item(s) available at the time of placing your order and, with the second, separate, dispatch - the rest of the goods when, and as soon as, the last one of those becomes available. Please note that we will have to charge you the full amount of your order before the first dispatch. However, you will only pay for the delivery once, and the second half of your order will incur no extra P&P costs for you.
Such occurrences are rare, but they do happen, therefore please make sure you leave plenty of time between ordering the goods and the date by which you would need them (e.g. if you are thinking to buy a gift for a special occasion). Please contact us via e-mail (leylibeksinspirations@gmail.com) or on the phone (07717 220371) if you have any queries or want to discuss your options.
TITLE TO GOODS
Please note that all goods supplied by Leyli Bek's Inspirations or their representatives remain our property until we receive all outstanding payments in full.
PLACING ORDERS AND PAYING FOR THEM
We accept orders on-line or by phone, Monday to Friday, 10.00 AM - 5.00 PM. We are closed on weekends and bank holidays. All our prices are shown in pound sterling (£) and include VAT, there are no hidden costs charged for our goods. Customers outside the UK can also access the version of our on-line store showing prices in US Dollars (please follow the relevant link on our Store page)
We accept payment via Paypal and direct bank transfer. We can, at this point in time, accept card payments only over the phone. Cards accepted over the phone include Visa, MasterCard and American Express.
If you wish to pay for your order via direct bank transfer, please fill in the Order Form and then e-mail us at leylibeksinspirations@gmail.com for the relevant information. Please allow sufficient time for the Order Form to reach us before contacting us.
In order to process orders via phone, we will need the following information: item ID and number (if applicable) of items of each type you wish to order, your full name, delivery address, e-mail, day-time telephone number, and any other details, relevant to the payment option you chose (please consult our Order Form for a full list of options). Please note that you will still need to pay for your phone order either via PayPal, bank transfer or with a card.
Our delivery charges are based on weight and may vary between countries. To see the delivery charge for the item(s) of your choice, please add them in the shopping basket and choose the country you need to ship them to.
We are working on expanding our services to other parts of the world. If you cannot see your country in the drop-down menu in your shopping basket, please contact us for a delivery quote and we will be happy to help.
Please remember that no order will be dispatched until payment has been received by us and cleared. We will email you with updates on your order, including status updates and dispatch information.
DELIVERY
All our prices include Royal Mail First Class Signed For delivery. However we strongly recommend using Royal Mail Special Delivery Service for orders over £20, which would enable you to insure your order against damage or loss while in transfer and to track it.
If you would like your order to be dispatched using a different delivery option (e.g. Royal Mail Saturday Special Delivery), please contact us on leylibeksinspirations@gmail.com to enquire about other options and charges. Please note that delivery charges in such cases will be different to our standard ones.
Please note that international postage charges may vary. These will be shown to you at checkout.
We aim to dispatch orders as soon as possible, usually within 3 working days of receipt of payment. However, during times of high demand (such as during Christmas and January sales) it may take up to a week to dispatch your order. For custom-made orders this time is usually longer, depending on our stock of your chosen materials. We aim to dispatch custom made orders within 10-15 working days. This information is for your guidance only.
Please allow sufficient time for your order, particularly for the custom made items. If your order is urgent, we advise contacting us to check on our stocks. Delivery for 1st class orders is within 2 working days of dispatch. Special delivery orders are guaranteed next day if dispatched before 1 pm. Please note that we strongly recommend that valuable or urgent orders are sent by special delivery. We cannot be held responsible for any delay or failure to comply with our obligations under these Terms and Conditions, caused by circumstances beyond our reasonable control, including once your order is held by Royal Mail. This condition does not affect your statutory rights.
LOST OR DAMAGED IN TRANSIT
Unfortunately, occasionally items may get lost or damaged in transit. If you believe your order has been lost in transit, please contact us at leylibeksinspirations@gmail.com as soon as possible. If your order has arrived damaged in whole or part, please keep the packaging materials and contact us to arrange a return. Due to the nature of our products, we will always require the packaging as well as any damaged products in order to issue a replacement.
In the event of a claim being raised for a lost or damaged order, you agree to provide us with any requested aid or proof of loss or damage, including photographs of damage, return of damaged items, including the packaging, or written statement of loss. We will indemnify you against any reasonable costs incurred in the process of obtaining proof (for example, cost of photo processing for paper photos of damage). Without these Leyli Bek's Inspirations will be unable to make the refund or offer an alternative, although we will still aid you in raising a claim against Royal Mail should you wish to do so.
RETURNS
Your rights to return goods are protected under the Sale of Goods Act and the Consumer Protection (Distance Selling) Regulations, which together establish your right to return goods if they are not of satisfactory quality, not fit for the purpose intended, or are not as described. We at Leyli Bek's Inspirations want you to be happy with your order. However, if for any reason you are not satisfied with it, you can return all or part of your order to us within 7 days of receiving the order. Please contact us via e-mail (leylibeksinspirations@gmail.com) or phone (07794 526992) as soon as possible to let us know of your intention to cancel your order.
Refunds are made as a credit on account or a payment refund using the same payment method as the original payment received for the order. You may also choose to have a substitute item or items to the same value instead of a refund.
For non-faulty goods your return should be made within 7 days of receipt, and returned items should be in unused (i.e. normally unopened) condition.
You are also liable for return postal charges except for items sent as substitutes. Replacement goods in exchange for non-faulty items will be considered a new order and will be subject to our standard postage and packaging charges.
If you have received a faulty/damaged item please contact us within 3 working days after receipt of your order to arrange a replacement or refund.
To arrange a standard return:
- Print out a copy of your invoice.
- Select the item(s) on the invoice you wish to return.
- Download and fill in the Returns Form stating the reason for return and any relevant details (e.g. your bank account number and sort code in the case that you paid for your order via direct bank transfer).
- For any exchange required and/or agreed with us, add as much information as possible in the comments box to enable us deal with it in the most efficient way.
- Contact us on leylibeksinspirations@gmail.com for further instructions.
For all returns we strongly recommend that you obtain proof of posting as Leyli Bek's Inspirations cannot be held responsible for non-receipt of returns. Please retain all transaction and order ID/Reference numbers.
Please note that delivery charges are only refundable for manufacturing faults, damage to goods in transit, and errors of description. If there are special circumstances, we may consider accepting a return for refund within 28 days of receipt of goods. Nevertheless, please do not delay contacting us should you wish to enquire about such late returns. In the case that we agree to a late return, we reserve the right to refund you the amount of your order less 10% of the order value and postage and packaging fee it incurred. No returns will be considered after 28 days from receipt of goods.
Please note that goods should be received by us before any refund or replacement can be made. We will refund (and replace) for the agreed items within 30 days starting with the day on which we receive the Returns Form and the goods. This does not affect your statutory rights as a consumer.
PRIVACY POLICY
Our customers are our most valuable asset, and we will strive to protect their rights under the UK Data Protection Act. We do not collect your personal information except what is necessary to process your order and payment. Such information will be stored in our database solely for the purpose of future orders.
We will not disclose, sell, trade, or transfer your personally identifiable information to any third parties, except in the cases when we are required to do so by the law, need to enforce our site policies or protect ours or others' rights, property, or safety. The information collected from you at the time you place an order will be stored in our database and is used purely to carry out your instructions and action your payment. There are no circumstances under which this information might be passed to a third party.
From time to time, we may carry out client surveys, contests and other promotional campaigns or send our clients an electronic newsletter with our latest news and product information. Should you choose to take part in any of these, you agree for us to store and use your personal data (e.g. your name, contact phone, e-mail, and mailing address), which is necessary to enable you to benefit from such events and features. If you would rather not receive any such information from us, please send an e-mail to leylibeksinspirations@gmail.com letting us know about your preferences. However, information not containing any personal data, collected on our visitors (e.g. number of visitors or results of surveys), may be provided to other parties for marketing, advertising, or other relevant uses. SecurityAll transactions are processed over an industry standard SSL/TLS connection, with a minimum of 128-bit encryption. We never receive your personal details, other than those required for processing your order (such as your name, address, and contacts), submitted online to our payment processor.
Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Cookies are usually accepted automatically, but you can modify the settings of your web browser to decline them. Please remember though that this may prevent you from taking full advantage of the website, including placing orders and paying for them online (you will still be able to place orders over the phone or e-mail by contacting us directly on 07717 220371 or leylibeksinspirations@gmail.com, respectively).
THIRD PARTY LINKS
On our pages, we may place links to carefully chosen third party websites in order to provide you with information that, we think, might be of interest to you. However, you should note that we do not have any control over the contents of those websites, which all have their own, separate and independent, policies. The contents of any third party websites, as well as your own privacy while using them, is not governed by this privacy statement. We therefore cannot be held responsible for the protection and privacy of any information that you provide whilst visiting such websites. Please make sure you read the privacy statement applicable to each such website. We would, however, be grateful for your feedback regarding the third party links placed on our pages.
You may not include a link to Leyli Bek's Inspirations website on another website or in any document without consulting Leyli Bek's Inspirations first. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England.
COPYRIGHT NOTICE
This website and its content is copyright of Leyli Bek's Inspirations - © 2013-2018 Leyli Bek's Inspirations. All rights reserved.All the material introduced on this website is owned, or licensed to, us, except other trademarks reproduced on this website, which are acknowledged on the website. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
- You may print or download to a local hard disk extracts for your personal and non-commercial use only.
- You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. You are specifically restricted from all of the following:
- publishing any Website material in any other media;
- selling, sublicensing and/or otherwise commercializing any Website material;
- publicly performing and/or showing any Website material;
- using this Website in any way that is or may be damaging to this Website;
- using this Website in any way that impacts user access to this Website;
- using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
- engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
- using this Website to engage in any advertising or marketing.
If you require information on how to include any Leyli Bek's Inspirations content on your site please contact us at leylibeksinspirations@gmail.com. Unauthorised use of this website may lead to a claim for damages and/or be a criminal offence.
LEYLI BEK'S INSPIRATIONS' PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from leylibeksinspirations.weebly.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use PayPal to power our online store--you can read more about how PayPal uses your Personal Information here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 18.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by phone at +44 (0) 7717 220371
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from leylibeksinspirations.weebly.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use PayPal to power our online store--you can read more about how PayPal uses your Personal Information here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
- FACEBOOK - https://www.facebook.com/settings/?tab=ads
- GOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 18.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by phone at +44 (0) 7717 220371
Last modified: 28 July 2018.